Shipping & Returns
Our checkout will direct you to PayPal from where you can elect to pay via PayPal or use your credit card securely to pay via PayPal this ensures that your payment is secure. Please ensure that your verified paypal address is the same as your actual shipping address as we must ship to the verified paypal address if you are paying via PayPal. Requests for shipping to non PayPal verified addresses are at the risk of the customer and the Hobby Den cannot be held responsible for losses arising from non standard shipping requests.
Upon receipt of your payment within 1-2 working days we will advise you by e-mail of dispatch. All Credit cards, debit cards, bank transfers, These are all now processed through secure PayPal pages where your sensitive payment data is stored securely there is no need for you to open a PayPal account. Just follow the links to complete payment.
Our postage charges are based on a size as follows.
Dimensions:
Minimum dimensions: 100mm(L) X 70mm(H) X 25mm(D). Maximum dimensions: for a packet are a combined length, height and depth of 900mm. No individual dimension can exceed 600mm, with a tolerance of 2mm. In tube form the maximum dimensions are the length plus twice the diameter 1,040mm with no one dimension exceeding 900mm, with a tolerance of 2mm. Weight: The maximum weight is 2kg.
If your order is bigger or heavier than the maximum size and weight limits your order will be split into two or more parcels to the max size we ship if there is a better option with regard to shipping we will contact you and advise accordingly .All our shipping prices are based on standard shipping rates should you require registered post or any other service please complete your checkout as normal and in the comments box please advise us of your requirement we will cost it and advise you of any extra charges.
If you do not select on check out insured/registered postage for your order and the parcel is lost or damaged in the post then we will not be able to refund you for your order or give you a tracking number as Irish uninsured parcels do not have a tracking number. All we can provide is proof of posting. Therefore the requirement is on the customer to select and pay for insured/registered postage.
Returns must be agreed by us before being accepted. A Returns Number will be issued. Items will be accepted back as long as they are in a re-saleable / un-opened condition and therefore should be packed carefully to avoid damage. Please include the returns number and or dispatch note. We will only in such cases be able to refund the purchase price the customer will be responsible for all postage costs .In the event that a product is incorrect or faulty we will replace the item once returned to us.
The Hobby Den Unit F3, Kildare Business Park, Kildare Town, Co. Kildare.
